Open Position:

About Us

We are a mental health group practice that serves adolescents and adults who struggle with challenges including but not limited to trauma, anxiety, depression, ADHD, and substance use disorder (SUD). We offer telehealth, in-person, and hybrid services. We are team-oriented and value a positive, supportive, and creative workplace environment to complement the meaningful and challenging work we do. If you are an innovative professional looking to both serve a diverse population and contribute to the growth of a mental health practice, Family Spring is the place for you!

About You

We are seeking a proactive, organized, adaptable, and detail-oriented Intake Coordinator (Bilingual, Spanish-speaking preferred) to report to our Clinical Operations Manager (COM). You are passionate about mental health, adept at managing a high volume of client-facing responsibilities, and dedicated to streamlining our client intake process. Your skills will enable you to drive intake efficiencies and act as a systems administrator, ensuring every potential client is properly screened and connected to their therapist.

Duties and Responsibilities

Your responsibilities will include, but are not limited to:

• Conduct approximately 35-45 screening calls each week with incoming clients to assess their needs, insurance coverage, and fit with our practice’s services.
• Complete comprehensive chart setup in our electronic health record (EHR) system for all new patients, ensuring data accuracy and compliance.
• As delegated by the COM, manage incoming inquiries on our clinical waitlist and be the first point of contact for potential incoming clients. 
• Weekly meetings with the COM, COO and/or CEO, as determined.
• Attending and participating in administrative meetings, as determined.
• Ensuring that our clinic remains a respectful, collaborative space for all co-workers.
• Work a 40-hour work week M-F; 1-2 days in person at our headquarters in Berkeley is preferred.

Minimum Qualifications

As an individual, the following must describe you:

• At least 1 year of experience in a similar role in a high-volume call or customer service environment, preferably in a healthcare setting.
• Customer service oriented; the ability to screen clients compassionately while holding the necessary boundaries as set forth by our organizational treatment model.
• Detailed-oriented, organized, and a proactive initiative-taker.
• Flexible and adaptable.
• Solution-focused, problem solver.
• Growth mindset.

Preferred Qualifications

• Bilingual, Spanish and English fluency
• 2 plus years in a similar role in a mental health organization

Compensation

This is a full time hourly, salaried position. 

• Hourly rate: $25 – $33/hr depending on experience
• Dental, vision, and health insurance (100% paid for the employee).
• 11 paid holidays.
• 3-weeks PTO.
• 401k + employer contribution (3% immediate, no vesting).

To Apply

• • Upload your resume in the appropriate area of the link below (PDF uploads only, please). Please name and save this PDF file as “Your full name Family Spring Resume,” i.e., “Joanna Smith Family Spring Resume.”
  • Upload a 3-4-paragraph (maximum) cover letter in the appropriate area of the link below (PDF uploads only, please). Please name and save this PDF file as “Your full name Family Spring Cover Letter,” i.e., “Joanna Smith Family Spring Cover Letter.”
  • In your cover letter please address the four areas in the following order:
    • Describe your customer service or high-volume call experience with clients.
    • Describe your experience specifically to conducting screenings and scheduling clients.
    • Describe your goals in taking an administrative, client-facing intake role at a mental health practice.
    • Add anything else you think might be important for us to know about you, personally or professionally, regarding your application for this job. Please write one final sentence about whether or not you like Pumpkin Pie after you’ve done all of the above. Write either “I like pumpkin pie,” or “I do not like pumpkin pie.” 

Please note: We serve teens, young adults, and adults from diverse backgrounds and life experiences. We endeavor to have a provider team that reflects our patient population, so we encourage people with lived experience, people of color, and LGBTQ+ professionals to apply.

Acceptance of applications for this job have been paused based on a large amount of submissions. Please check back soon.